At MonsterSteroids.to we are committed to ensuring every order reaches you safely. We stand behind every shipment with a full reship or refund guarantee in the situations described below.
If your package is seized by customs, we will reship your order free of charge. Our track record shows a 99% success rate in the United States, 99.5% in Canada and Europe, and 97% in South Africa. In the rare event of a seizure, simply contact us with your order number and any documentation (seizure letter if available) and we will arrange a free reship within 3–5 business days of confirmation.
If your order is confirmed as lost in transit (no movement on tracking for more than 30 days after dispatch), we will reship the order or issue a full refund at your choice.
If products arrive visibly damaged or with broken seals, contact us within 7 days of receipt with a photo of the damage. We will reship the affected items at no charge.
All products carry printed expiration dates. If you receive a product with an expired date, do not use it. Contact us immediately and we will replace it free of charge.
Due to the discreet shipping methods we use to protect your privacy, all shipments are non-returnable. We do not accept physical returns of products.
To report an issue with your order, please use our contact form and include your order number and a description of the problem. We respond to all inquiries within 24 hours.
Approved refunds are processed within 5–7 business days to the original payment method. The exact timing depends on your payment provider.